Refund and Return Policy
Last Updated: [03/11/2024]
At Furniture village , accessible from (https://furniturevillagekenya.com/), we strive to provide our customers with high-quality products. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines our procedures and your rights regarding returns and refunds.
Eligibility for Returns
You may return products purchased from furniture village within [3 days] from the date of delivery, provided that:
– The item is unused, undamaged, and in its original packaging.
– All accessories, documentation, and tags are included.
Non-Eligible Items
The following items are non-refundable and non-returnable:
– Gift cards
– Downloadable software products
– Items marked as “final sale”
– Personalized or custom-made items
Return Process
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our support team at sales@furniturevillagekenya.com/ to inform us of your intention to return a product. Please include your order number and the reason for the return.
2. Return Authorization: If your return is eligible, we will provide you with a return authorization and instructions on how to send the product back.
3. Ship the Item: Carefully pack the item to prevent damage during shipping. Include your return authorization confirmation in the package. You will be responsible for paying your own shipping costs for returning the item, and we recommend using a trackable shipping service or purchasing shipping insurance.
Refund Process
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to the original payment method within [7 business days].
– Please note that it may take some time for the bank or credit card company to post the refund to your account.
Exchange Policy
If you would like to exchange a product for a different size or color, please follow the return process outlined above and indicate your preference for an exchange. If an exchange is necessary due to an error on our part (e.g., wrong item shipped), we will cover the shipping costs for the new item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@furniturevillagekenya.com/ with your order number and a description of the issue. We will work with you to resolve the problem, whether through a replacement or a refund.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Email: sales@furniturevillagekenya.com/
Website: (https://furniturevillagekenya.com/)
Changes to This Policy
We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. Please review this policy periodically for any updates.
Thank you for choosing Furniture Village We appreciate your business and are committed to providing you with the best products and services.
